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Sunday, January 15, 2012

Birchbox Rant!

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I am so glad that I cancelled my subscription with this company! In the beginning they were really good. I enjoyed my boxes for the most part. And as the months went by the service & the products started to suck! My boxes were coming in late, some of the products were repeats, and the last straw for me was when I didn't receive a box for the month of December. *RAWR*

They emailed me saying that my December box would be late due to a shipping error. A few days later I get another email saying that I would not be receiving a box but instead they would credit my account by giving me points instead & if I wanted my money back for that month, I would have to email them. WTF! I thought that getting my money back should have been the first option.

I was so irritated that I didn't even care to ask for my $10 back. I just cancelled my subscription. I don't think I'll be going back unless they improve on product & customer service.

Just thought I should get that out there. Needed to blow off some steam. So now that that's done... has anyone been through this with Birchbox? Let me know your stories.

14 comments:

Patt♥ said...

I haven't been through the same situation as you but I did feel that the first couple of boxes I received was pretty decent then a couple boxes after I just started receiving items that were kinda stupid like small sample perfume, weird chipotle chocolate bar. Just things I would never use so after December I cancelled my subscription too. I thought I it was a waste of money.

D.Sadie (D.G.S.Beauty) said...

Aww sorry to hear! I only subscribed to birchbox for a month then stopped b/c I wanted to save those $10 a month. Lol. XP

Phoebe Limanta said...

That is ridiculous that they didn't offer refund as the first choice! I hate it when companies do that! "We can give you store credit." What makes you think I want to come back to this damn store after you screwed stuff up! Bah!

I've only ever seen positive reviews of this company so it was good to see the bad side as well :)

Che said...

UGh how annoying that they thought offering you "points" instead of a refund would solve the situation.

Shame that it seems like birchbox started off great but after seeing other bloggers show their boxes I became less and less impressed.

Teli said...

I just recently sub'd to Birchbox last weeks of November, so my first box would supposed to be this January. Still, I haven't received it yet =(. I have the tracking no. but been waiting for it for agessss... i want my first box now =(. Think I may have to cancel it after I receive my first one.

Phoebe Limanta said...

Hun just get the shu uemura product off strawberrynet :) free shipping and they have a loyalty discount thug :)

Lisa said...

My situation was a bit pathetic if you asked me. I am glad that it's over now though :)

Lisa said...

Phoebe: I'm afraid that I might get the wrong color & I hate to go through all that shipping stuff just to get the correct product. Thanks for the recommendation though. I'll check the site out.

Diane said...

aww i was so intrigued with this company =) and wishing to subscribe if it will be available here in my country.. thanks you for stopping my lemmings hahaha! thanks for sharing hun!
i followed you.. let's keep in touch!
see you!

Simply x Classic said...

ewwww! boooo on birchbox!!!
thanks for the update!

Lizbeth-Glamstyln' said...

oh no really I was so debating in getting these , seemed like such a great deal. but after reading your post. I now don't want to really go thru that specially if they send you repeats
thanks for posting .

MissFeelo said...

Oh no. So sad you had a bad experience. :(

Elba said...

I cancelled mine too late, so I actually received a box for January and it actually wasn't bad. I got a Stila Smudge Stick. The thing with them is that sometimes they're good and then a lot of the times they drop the ball!

Lisa said...

Elba: Yeah, I saw that January's box was a good one. Right when I cancel, a good box comes lol.